Questions regarding the DI spotless water system
Below are some of the questions asked about the our DI spotless water system.
Q: Who actually makes the DI spotless water system? Are you just a reseller?
A: We started off by reselling the DI spotless water system and then the DI Rinse system. We have been manufacture our own system for the past 4 years. We like to think we offer what our competitors do not. A great service!
Q: I see you make a CR20 conversion kit, will this get rid of the cartridges ?
A: Yes, the conversion kits for the DIC 10, DIC 20 and the DW20 will eliminate the need to use the cartridge system.
Q: Can I use the same resin for a water softener?
A: Di resin is made specially for producing DI water and should not be used for any other application.
Q: Can I use your resin in other makes of Di machines?
A: Yes absolutely, our resin is suitable for all DI machines. (Please note that we only use 100% pure virgin resin, not recycled)
Q: Can a TDS meter be installed on one of your units?
A: It’s not something we do as the small handheld TDS meter we supply is so easy and effortless to use.
Q: Your site doesn’t show the cost of shipping?
A: Shipping is free of charge for all Di products shipped within main land North American. We are no longer able to ship to Canada and Hawaii. Most of our client use freight forwarders to overcome this issue.
Q: Where is your product made and where is it shipped from?
A: Our products are produced, constructed and shipped from our own facility in Minnesota
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Q: How heavy is unit after being (with the water inside) . Approx. Weights:
The Pro 100 weighs 52 lbs dry weight with resin and 72 lbs including the water.
The Pro 50 weighs 32 lbs dry weight with resin and 44 lbs including water.
Q: Where do I re order the resin from?
A: You can order from us at (http://rv-mods.com) and we deliver free of charge to anywhere in the US
Q: What advantage is having the pro 100 over pro 50 other than not refilling as soon?
A: Size really the Pro 100 holds 1 Cu Ft resin (so that 1 complete bag) and can cope with 10 GPM and the Pro 50 is half that, so 1/2 cu ft of resin and a flow rate of 5 GPM
Q: If purchased from you is it tax exempt? Yes Tax Exempt
A: Yes our products are Tax Exempt unless you live in North Carolina.
Q: Do you accept all credit cards?
A: Yes, We accept all cards you can also pay by Paypal.
Q: What if my Credit card doesn’t work or is declined?
A: This can happens sometimes and if this happens to you don’t worry just send us a mail and we’ll send you a manual invoice to pay which 99.9% of the time will be approved with your credit card.
Q: Does the water remain in the tank after use? Just concerned about water leaking out if the product is stored in the horizontal position.
A: Yes after use simply tune the bypass valves to the bypass position and this will prevent any water for coming out. The unit will not leak at all. 100% watertight
Q: Can you drink the water produced?
A: NO absolutely not , Di water is not fit for human consumption
Q: What is the difference between the Pro 50, Pro50 plus and the Pro 100?
A: When you order a Pro 50, Pro 50 Plus or a Pro 100 you will be sent a resin tank a by pass valve head unit and a TDS meter. The real difference is how much resin is supplied with each of the systems.
The Pro 50 is supplied pre filled with 1/2 Cu Ft of resin.
The Pro 50C is supplied pre filled with 1/2 Cu Ft of resin.
The Pro 100 is supplied pre filled with 1 Cu Ft of resin.